| FAQ index |
| How is my inventory made available to potential
buyers? |
Distributor inventories are accessed as part of our parts search database. When a buyer
does a search, a distributor that has the part in stock appear with full contact
information and all corresponding details of the item.
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| How do buyers contact us? |
When a buyer enters a part number that matches an item in a distributor's inventory, a distributor's
details are instantly made available. The buyer may choose to call, fax or e-mail an RFQ
to the contact information that has been provided to us. Buyers always deal
directly with a distributor's salespeople, unless it is an OEM / CEM buyer that is requesting a
quotation anonymously. In this case a distributor will receive an e-mail that must be replied to
through our Quote Trak™ system.
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| Can I respond directly to the buyer that is
requesting a quote on the RFQ log? |
Yes.
Buyers routinely use the site to avoid being overwhelmed with phone calls, however, if a
buyer posts an RFQ on the RFQ bulletin board, this typically indicates an immediate need
for a quote. To contact the buyer immediately, simply click on the company name to obtain
the buyers direct contact information. If the buyer is an OEM / CEM that wishes to receive
quotes anonymously, then the only way to quote them is to use the SupplyView.com system to
return a quote. The buyer will receive your quote and correspondence and will have your
full contact information if they wish to purchase the product from you.
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| How can I keep track of all RFQs that have been
sent to my company? |
Our Quote Trak™ system is designed to track all incoming RFQs sent to your company
through the SupplyView.com web site. Additionally, the system will track all
correspondence and quotations sent by your company through the Quote Trak™ system to
the buyer. When your salespeople log on to the system, they will immediately be able to
see all RFQs that are awaiting responses.
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| Do I need to provide pricing? |
No.
While pricing may generate immediate orders, a distributor need not provide pricing along
with its inventory files.
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| How do I send my inventory file? |
Distributors may send their inventory file by one of the following methods:
1. By E-mail attachment to inventory@supplyview.com.
2. By mail on a floppy disk to:
SupplyView.com
648 Central Park Ave.
#222
Scarsdale, NY 10583
3. By FTP. Please contact our customer service
department at 914-560-2134 for details.
Inventory files can be sent in almost any format. However, we prefer to receive them in
comma delimited, ASCII, excel, text, or dbase.
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| What data fields are required for my inventory
file? |
The mandatory fields are manufacturers part number, manufacturer and quantity. We also
accept date code, description, comments, corresponding catalog numbers, and pricing.
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| How often do I need to update my inventory? |
We recommend uploads at least once a week. Many of our members send inventory on a
daily basis. All inventory files received are date stamped when uploaded into the
database. Parts search results are sorted from most recent inventory received to the
oldest. Keeping your inventory current prevents RFQs on inventory items that have been
sold. Buyers are most likely to contact vendors who have recent dates on their inventory
uploads.
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| How can I get help or ask additional questions? |
You may contact us by e-mail by sending a message to feedback@supplyview.com. Should you
wish to talk with us directly, you may call 914-560-2134 or fax to 914-560-2134.
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